Request deletion
Online deletion requests are not open yet
PuzzleRush has not launched. Before it is released on Google Play, this page will let you start a deletion request for your PuzzleRush account without needing the game installed.
No request can be submitted from this page today, and nothing you do here deletes or changes an account.
How it works
Deleting an account always requires proof that it is yours. The steps depend on how you sign in.
Email and password accounts
- Enter the email address registered to your PuzzleRush account.
- We send a one-time verification code or link to that address.
- You confirm the code or link to prove you control the email.
- You review what will be deleted and confirm the deletion.
- We confirm that your request has been received, and your account is deleted.
Google sign-in accounts
- Sign in again with the Google account linked to PuzzleRush.
- You review what will be deleted and confirm the deletion.
- We confirm that your request has been received, and your account is deleted.
In the game
You will also be able to delete your account from the game’s settings.To be confirmedExact in-app location and wording of the delete-account option.
Deletion is permanent. Your progress, items and friends cannot be restored afterwards.To be confirmedHow long deletion takes to complete, and whether there is a cancellation window.
Why we verify
To protect players, we never delete an account just because someone types in an email address, handle, display name or friend code. Those details can be known by other people. Deletion only happens after the account owner has proved control of the account’s email address or sign-in.
HQM Apps will never ask for your password by email.
What is deleted
When your PuzzleRush account is deleted, we delete or irreversibly anonymise:
- your PuzzleRush account ID, public handle and display name;
- your email address and password hash, or your Google sign-in link;
- game progress, scores and achievements;
- in-game currency, items and inventory;
- friends, friend requests and friend codes;
- Friend Challenge history, and match and rating records once online modes are released; and
- active sessions — you are signed out on all devices.
What may be kept
Some limited information may be kept for a short period where needed for security, to prevent fraud or abuse (for example, to stop a banned player from immediately returning), or to meet legal obligations. Results that other players see in their own history may remain in anonymised form, without your name.
To be confirmedExact categories and retention periods for data kept after deletion, including backups.
Guest accounts
Guest accounts are not linked to an email address or Google account, so they cannot be verified from this website. Guest data can be deleted from inside the game.To be confirmedGuest deletion flow and whether any guest data is stored on HQM Apps servers.
Help
Questions about deleting your account: Support contact will be available before launch.
See also our Privacy Policy and Support page.